Refund policy

At PGC , we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we're here to help with our refund and return policy.

Returns

  • Eligibility: You have 30 calendar days from the date you received your item to initiate a return.
  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We also require a receipt or proof of purchase.

Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • Approval: If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable.
  • Processing Time: Refunds may take up to 7-10 business days to process, depending on your payment provider’s policies.

Exchanges

  • Defective or Damaged Items: We replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at gear@pgcbasketball.com.
  • Exchange Process: To initiate an exchange, please contact us within 30 days of receiving your item.

Shipping Returns

  • Responsibility: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong or defective item sent).
  • Shipping Address: To return your product, please mail it to: 
    Proforma Printhouse 
    Attn: PGC Return
    15784 Prairie Ronde Rd
    Schoolcraft, MI 49087
  • Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our refund and return policy, please contact us at:

  • Email: gear@pgcbasketball.com

Thank you for shopping with PGCgear.com! We value your business and are committed to providing you with quality products and excellent customer service.