Shipping policy

At PGC, we are committed to delivering your order promptly and efficiently. Please review our shipping policy for details on how we process and ship your orders.

Processing Time

  • Order Processing: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
  • Order Confirmation: After placing your order, you will receive an email confirmation. Once your order is shipped, you will receive another notification with your tracking information.

Shipping Rates & Delivery Estimates

  • Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times are estimates and may vary depending on your location and the shipping method selected.

Shipping Carriers

We use a variety of carriers, including but not limited to UPS, FedEx, and USPS, to deliver your order. The carrier used for your order will be based on the best available service for your location.

Shipping to P.O. Boxes

  • P.O. Boxes: We can ship to P.O. boxes using USPS. However, expedited and overnight shipping options may not be available for P.O. box addresses.

International Shipping

  • Availability: We currently ship to select countries outside the United States. Please check the list of available countries at checkout.
  • Customs, Duties, and Taxes: PGCgear.com is not responsible for any customs fees, duties, or taxes that apply to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipment Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can track your order directly through the carrier’s website.
  • Lost or Stolen Packages: PGC is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If your tracking information shows that your package was delivered but you did not receive it, please contact the carrier for further assistance.

Shipping Delays

  • Unexpected Delays: While we strive to deliver your order on time, please be aware that delays can occur due to factors outside our control, such as severe weather, customs delays, or carrier issues. We appreciate your understanding in these situations.
  • Notifications: If we anticipate any significant delays in the shipment of your order, we will notify you via email or phone.

Contact Us

If you have any questions about your shipment or our shipping policy, please contact us at:

  • Email: gear@pgcbasketball.com

Thank you for choosing PGC! We appreciate your business and look forward to serving you again.